When you encounter a problem, you want to know that your IT provider is working to find a solution so you can get back to work.
Networking Specialists knows that, and that’s why we use a systematic support process to resolve your service ticket as soon as possible.
Networking Specialists provides both proactive care support and break-fix/project support service types to fit your business’ needs. Clients with Proactive Care support can create tickets via the NS Connect2help system tray tool or the methods below
Once your request has been sent, the following will happen.
Networking Specialists works hard to provide our clients with outstanding customer service. We’ve staffed our service desk with IT experts to ensure that your call never goes unanswered. Our typical response time of tickets is about 5-7 minutes, or up to 1 hour during peak times. All service orders are reviewed in a weekly meeting for follow-up, completion, and customer satisfaction level – so nothing falls through the cracks!
Unattended problems can escalate and threaten your company’s productivity. Reach out to Networking Specialists for the consistent and efficient IT support that your business needs. Contact us at firstname.lastname@example.org or (701) 746 to learn more. -9234